faq

Accommodations

What time is check-in and check-out?
Can I send my luggage to the hotel in advance of my stay?
Do I need to make a reservation for parking in advance of my stay?
Can I arrange special events, occasions or "surprises" through the hotel?
Can I bring my pet with me?
Does the hotel have smoking rooms?
Does the hotel have wheelchair-accessible accommodations?
What payment methods does the hotel accept?
Can the hotel hold my valuables during my stay?
Can the hotel store my luggage after I check-out?
Does the hotel provide complimentary WiFi for guests?
Am I able to ship my luggage home from the hotel?
Is smoking allowed?
Can you store my luggage after check-out?
Do you have items available for children to borrow?
What amenities are provided in the room?
Do you offer swimwear rental?
What amenities are provided in the room?
What amenities are provided in the room?
What are the bed sizes in the rooms?
Is there a cancellation fee if I cancel my reservation?
Is there a cancellation fee if I cancel my reservation?

Stay With Children

Does the hotel provide diapers?
Does the hotel provide strollers, bed guards and baby cribs ?
Can baby food be purchased at the hotel?
What amenities are available for children?
Do you have soap/shampoo for children?
Can I bring my own baby food?
Are there any restaurants where I can comfortably dine with children?
Can all restaurants be used with children?
Do you have kids' menus or baby food?

Restaurants and Bar

What restaurants are located at the hotel?
Do any of the restaurants have private rooms?
Is there a dress code for the restaurants?
What restaurants offer breakfast? Where is breakfast served on property?
How much does breakfast cost per person?
Do I need to make reservations for breakfast?
Can non-hotel guests enjoy breakfast at the hotel?
Do I need to make reservations for lunch or dinner?
Do I need to make reservations for the bar?
Can non-hotel guests dine at the restaurants?
Are poolside snacks available?
Can I reserve specific seats at restaurants?
Which restaurants have a sunset view?
Are vegan menus available?
Is baby food available at any of the restaurants?
Can the restaurants arrange decorations for special occasion?
Do any of the restaurants offer entertainment?
Does Innovative "SHIROUX" offer wine pairings?
What does the "innovative" menu at Innovative "SHIROUX" include?
Does Innovative "SHIROUX" have a-la-carte dining at night?
Are children allowed to dine at the restaurants?
Are children's menus available?
Are there any restaurants where we can enjoy the sunset?
Do you accommodate food allergies?
Can you arrange a cake or similar items for a celebration?
What time does the entertainment at "House Without A Key" start?
Where can I enjoy the signature fluffy souffle pancakes?
Do you have kids' menus or baby food?

On-Site Facilities

Does the hotel have laundry facilities?
Is there gift shops or convenience stores on-property?
Does the hotel provide medications for guests?
Is there an ATM on property?
Is SpaHalekulani available to visitors who are not staying at the hotel?
Is there a public bath or sauna on property?
Is there a fitness center on property?
Do you have a public bath or sauna?
Can I use the facilities before check-in or after check-out?
Can you tell me about the Sunset Wing and Beachfront Wing?

Activities

Can I use pools before check-in or after check-out?
I have tattoos. Can I use pools?
Can visitors participate in the marine and cultural activity programs at the hotel?

Access

How do I get to the hotel?
Does hotel provide transportation to and from the airport?

Others

Are professional photoshoots permitted on property?
Can non-hotel guests use the pools?
Are hotel facilities available to visitors who are not staying at the hotel?
Does the hotel provide wheelchairs?
Are there public smoking areas at the hotel?
Does the hotel accept foreign currency?
Can I exchange foreign currency at the hotel?
Does the hotel have a Business Center?
Can I rent a car through the hotel?
Can I make a reservation at the local golf courses through the hotel?
Can I purchase tickets for the Okinawa Churaumi Aquarium at the hotel?
Does the hotel offer a swimsuits or water floats?
Can I have a bouquet arranged by myself sent to the hotel for storage?
Do you have brochures?
Do you offer swimwear rental?
Is the beach a private beach? Is parking available if I want to use the beach?
Can I have fireworks on the beach?
What is your cancellation policy in case of natural disasters, such as typhoons?
Can I arrange a gift for a guest staying at the hotel?
Can you place a surprise gift in the room for a guest if I send it in advance?
Can I use the beach if I have tattoos?
Can I set off fireworks on the beach next to the hotel?
Can you send me a brochure?
Can I bring food or drinks to the pool or beach?

Precautions and Responses during Typhoon

What safety measures are in place for guest rooms?
Is in-room massage available?
Is laundry service provided?
Can nearby hospitals be accessed?
Can shopping be done at nearby facilities?
Can reservations be changed or canceled?
Can the hotel arrange changes or cancellations for flights?
Is room cleaning and evening service available?
What happens during a power outage?
Can reservations made through the hotel for activities, restaurants, transportation, babysitting, and golf be changed or canceled?
Can arranged services like resort photography or paid arrangements (balloons, flowers) be cancelled?
Can the pool facilities be used?
Can the beach be accessed?
Can activity programs be available?